My friend of a friend is thinking on buying a Fairphone, but he’ve heard that apparently their support is kinda bad.

What is your opinion on this? Is it true?

  • HelloThere@sh.itjust.worksEnglish
    0·
    2 days ago

    I’ve spoken to them twice, no issues and very happy with the service both times.

    First time was due to a website bug when the FP4 was released and 16 orders went through and were charged to my card. All cancelled and refunded with no delays.

    Second time was due to an issue with a fairbud, which had to be sent away for repair, and again was very easy.