I hadn’t opened the package for about a month. Best buy had a 14 day return period, which is why I don’t blame them. They offered their terms, I was outside of their return period, even if the package was unopened.
The seagate warrenty was 90 days. Which I was within.
They just said “for this particular issue, the hard drive is not working, and so there’s nothing we can do about that”.
I agree the hard drive wasn’t working. So I asked them to point me to the claus in the warrenty that dismissed them if the hard drive wasn’t working within the warrenty period. They just kept transfering me around.
It’s decades later, and I’m still of the belief that I was right. It’s also the reason I hold no grudge towards best buy.
Seagate defined their warrenty as 90 days, barring user defects (so like if I had spilled a drink on it, or did something on my end that would break it). Since nothing about the defect had anything to do with me, I’d say I fall into their warrenty.
If I had opened the box sooner, and gotten it back to best buy with the reciept, within 14 days, I’d expect them to have taken it back. I opened it a month or so in, so that part is on me. Best buy defined their terms before I purchased. I was outside those terms. Sucked for me, but you can’t fault best buy for that.
I was just mad that seagate said “this is our warrenty, these are our terms”, and then didn’t honor it on a defective drive. At that point I DO fault the company that doesn’t honor their own word.
Okay, I agree with you that you’re not wrong to be upset at Seagate customer service. Its also perfectly within your rights to stop using Seagate. I just want to point out that if you continue to follow your policy of “one and done”, and the continued deteriorating customer service experience all companies are providing these days, you’ll soon be left with very few places to do business with.
There are only 6 or 7 airlines that fly out of my local international airport. I’ve had disappointing customer service experiences of one degree or another from every single one of them. If I was following a “one and done” approach, I’d have no one to fly commercially with.
Thankfully the other two haven’t fallen as hard as Seagate has.
If you want keep thinking that don’t look too hard at Western Digital’s scandals and catastrophic drive failures of the past. In my early working days I made good money swapping out hundreds of failing Western Digital hard drives.
Long term boycottes are the best thing - IF you can get large numbers to follow. Large enough that management schools are forced to teach about how ever real reform won’t be enough to save you from bad actions.
Generally a company doing something bad enough to encourage a large enough boycott to affect the bottom line is making quite a bit of money. They calculate the loss of sales due to the boycott over time and can plot when the value of the bad business is lower than the boycott. Many times they continue with the bad behavior in spite of loss of business from the boycott because the business might be at the edge of viability anyway. So extracting the last bit of value out of the company is a net win before the rotting husk is sold off in pieces for the value of its assets or the brand is sold to the opposing group that actually likes the bad behavior that was being boycotted so it becomes an asset again.
Oh, I agree with that. Part of the cost of a product is how much bother the consumer will have to put forth to get their desired use out of it. That’s part of what a brand is supposed to communicate to a buyer.
I hadn’t opened the package for about a month. Best buy had a 14 day return period, which is why I don’t blame them. They offered their terms, I was outside of their return period, even if the package was unopened.
The seagate warrenty was 90 days. Which I was within.
What was Seagate’s excuse for not honoring the warranty when you filed a claim?
They just said “for this particular issue, the hard drive is not working, and so there’s nothing we can do about that”.
I agree the hard drive wasn’t working. So I asked them to point me to the claus in the warrenty that dismissed them if the hard drive wasn’t working within the warrenty period. They just kept transfering me around.
It’s decades later, and I’m still of the belief that I was right. It’s also the reason I hold no grudge towards best buy.
Seagate defined their warrenty as 90 days, barring user defects (so like if I had spilled a drink on it, or did something on my end that would break it). Since nothing about the defect had anything to do with me, I’d say I fall into their warrenty.
If I had opened the box sooner, and gotten it back to best buy with the reciept, within 14 days, I’d expect them to have taken it back. I opened it a month or so in, so that part is on me. Best buy defined their terms before I purchased. I was outside those terms. Sucked for me, but you can’t fault best buy for that.
I was just mad that seagate said “this is our warrenty, these are our terms”, and then didn’t honor it on a defective drive. At that point I DO fault the company that doesn’t honor their own word.
Shit that can happen only in the us.
Over here (eu) 12months warranty is mandated by law and 24months warranty is a reality in most countries.
Okay, I agree with you that you’re not wrong to be upset at Seagate customer service. Its also perfectly within your rights to stop using Seagate. I just want to point out that if you continue to follow your policy of “one and done”, and the continued deteriorating customer service experience all companies are providing these days, you’ll soon be left with very few places to do business with.
There are only 6 or 7 airlines that fly out of my local international airport. I’ve had disappointing customer service experiences of one degree or another from every single one of them. If I was following a “one and done” approach, I’d have no one to fly commercially with.
Specifically with magnetic hard drive manufacturers, there are only 3 left in existence: Seagate, Western Digital, and Toshiba
If you’ve sworn off Seagate, that means all of your future purchase have to be accommodated by the remaining two. I hope that is enough.
Thankfully the other two haven’t fallen as hard as Seagate has.
If you want keep thinking that don’t look too hard at Western Digital’s scandals and catastrophic drive failures of the past. In my early working days I made good money swapping out hundreds of failing Western Digital hard drives.
Then we’re all screwed thanks to consolidation.
alwayshasbeen.jpg
The “crossed off the list for life“ strategy doesn’t much work for me either… but we’re best off keeping score somehow, for sure.
Could be boycotting companies most recently in the news for bad behavior, or who are doing the greatest harm
Long term boycottes are the best thing - IF you can get large numbers to follow. Large enough that management schools are forced to teach about how ever real reform won’t be enough to save you from bad actions.
Sadly, in the world of multinational business, that isn’t how management schools perceive boycotts.
That means you haven’t make them large enough yet.
Good luck getting people to care, but it is in the end your best counter.
Generally a company doing something bad enough to encourage a large enough boycott to affect the bottom line is making quite a bit of money. They calculate the loss of sales due to the boycott over time and can plot when the value of the bad business is lower than the boycott. Many times they continue with the bad behavior in spite of loss of business from the boycott because the business might be at the edge of viability anyway. So extracting the last bit of value out of the company is a net win before the rotting husk is sold off in pieces for the value of its assets or the brand is sold to the opposing group that actually likes the bad behavior that was being boycotted so it becomes an asset again.
Oh, I agree with that. Part of the cost of a product is how much bother the consumer will have to put forth to get their desired use out of it. That’s part of what a brand is supposed to communicate to a buyer.
Sensible consumer. Why weren’t there more of you when I was working retail?